Comparing Customer 2.0 to a Bumble Bee
It’s almost the end of summer: barbecues, watermelon, sandy feet, #45 suntan lotion, beach towels, and bumble bees. Or at least getting bit by something. Ouch! Recent studies on consumer behavior have...
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Inside Sales SDR Talent: Who makes the cut?
Talent has changed. One of the most frequently asked questions today is how to find top inside sales talent. What should you be looking for? Hunters? Snipers? Hybrids? And how should you be developing...
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#TeleSmart20- The Beginning of Packaging TeleSmart
We always remember the first so such pride and when I launched TeleSmart I wanted a logo that would best describe who we were with the following tagline: Teaching People to Think and Talk on the Phone...
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#TeleSmart20: My Lucky Charm
I’m a little superstitious. Having been raised by a mother who firmly believed in the evil eye, I like to keep a lucky charm by my side when it’s showtime. In my case, it’s the Pig Personality Test....
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#TeleSmart20: Thanks to the Boss Who Fired Me
I was selling ad space for InfoWorld back in 1993 when my boss called me into her office one November afternoon. She had a serious look on her face and I knew it wasn’t good news. Sure enough, she told...
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#TeleSmart20: Do You Have an Entrepreneurial Dream?
When it came to launching my own business, I needed a plan. I couldn’t just work it out on a cocktail napkin. I needed time to think it through. I might be brave and adventurous, but I’m also very...
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Comparing Customer 2.0 to a Bumble Bee
It’s almost the end of summer: barbecues, watermelon, sandy feet, #45 suntan lotion, beach towels, and bumble bees. Or at least getting bit by something. Ouch! Recent studies on consumer behavior have...
View ArticleClik here to view.
Should You Hire Pepper as Your Next SDR?
It’s no longer a choice whether or not we will sit through a long, automated “conversation” with phone voice that demands we respond through a series of prompts. Have you noticed? There’s no option to...
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Let’s Stop Picking on Millennials
I walk a fine line between delivering my Smart Selling team training and my Smart Selling management training. At the team level, I’m all about the Millennials. I fill the room with cool music (Mumford...
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Watch the Wrong People Slip Through the Cracks in today’s Sales Technoverse
Many sales organizations today seem to buy into the tagline of the movie Field of Dreams: If we build it, they will come. If we point a variety of specialized teams at customers, and give them the best...
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Keep Calm and Vote for TeleSmart — Pleeeeeeeeze
It’s that time of year again where everyone casts their vote for the AA-ISP most influential or Service Provider of the Year. I’m proud to say that I’ve been among the Top 25 Most Influential for...
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Time’s Up! 5 Reasons Why You Need to Get Rid of Voice Mail
How many of you listen to your voice mail messages on your cell phone? How many of you have that annoying family member who insists on leaving you that long 4-minute voice mail message asking you to...
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Book #3 – Would You Like to Join My Tribe?
My writing momentum is underway. As I begin to write Book #3, Smart Selling to the Right People (AMACOM 2016), I find that I need a little help from my friends. My days are filled with words, sentence...
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10 Ways to Sell to Millennial Decision-Makers
Meet your new decision-makers with power: People born between 1981 to1996 will be the majority of the workforce by 2025. This ambitious and driven group simply doesn’t see any boundaries when it comes...
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#TeleSmart20: To Blog or Not to Blog
What is blogging? Should I start a blog? Why should I blog? I kept asking these questions back in 2006 when I started reading and being inspired by a few business bloggers, including Seth Godin, Guy...
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#TeleSmart20: Around the Globe in 25 Countries
The biggest milestone in TeleSmart’s history was back in 2008 when we deployed our Smart Selling training to the world. We trained the trainers and traveled around the globe to 25 countries. Here they...
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#TeleSmart20- The Beginning of Packaging TeleSmart
We always remember the first so such pride and when I launched TeleSmart I wanted a logo that would best describe who we were with the following tagline: Teaching People to Think and Talk on the Phone...
View ArticleClik here to view.
#TeleSmart20: My Lucky Charm
I’m a little superstitious. Having been raised by a mother who firmly believed in the evil eye, I like to keep a lucky charm by my side when it’s showtime. In my case, it’s the Pig Personality Test....
View ArticleClik here to view.
#TeleSmart20: Thanks to the Boss Who Fired Me
I was selling ad space for InfoWorld back in 1993 when my boss called me into her office one November afternoon. She had a serious look on her face and I knew it wasn’t good news. Sure enough, she told...
View ArticleClik here to view.
#TeleSmart20: Do You Have an Entrepreneurial Dream?
When it came to launching my own business, I needed a plan. I couldn’t just work it out on a cocktail napkin. I needed time to think it through. I might be brave and adventurous, but I’m also very...
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